Shipping policy

The Jexsono Commitment

At Jexsono, we believe that elite skincare requires an elite delivery experience. Every bottle of our 0.5% GHK-Cu + Exosomal serum is handled with clinical precision and shipped directly from our facilities in Florida, USA.

Shipping Rates & Timelines

  • Complimentary Domestic Shipping: We provide free standard shipping on all orders within the United States, reflecting the premium nature of the Phoenix Protocol.

  • Processing Time: Orders are processed within 1–2 business days. You will receive a notification with tracking details as soon as your order has been prepared for transit.

  • Estimated Delivery: Standard domestic shipping typically arrives within 3–5 business days following the processing period.

International Shipping

  • We currently facilitate delivery to our global community, including Israel and Colombia.

  • Calculated Rates: International shipping costs and estimated delivery windows are calculated at checkout based on your specific location.

  • Duties & Taxes: Please note that international orders may be subject to local customs duties or import taxes, which are the responsibility of the recipient.

Order Tracking

  • Upon shipment, a Confirmation Email containing your tracking number will be sent to the address provided.

  • We recommend monitoring your tracking information for real-time updates on your delivery status.

Shipping Address Policy

  • To ensure the security of your high-value clinical product, please double-check your shipping address during checkout.

  • Dynamix wrold LLC. is not responsible for orders delivered to incorrect addresses provided by the customer.

Damaged or Missing Shipments

  • If your Jexsono product arrives damaged or if your tracking indicates "delivered" but the package is missing, please contact our support team at Abraham@Jexsono.com within 48 hours of the scheduled delivery.

  • Please retain all packaging materials and the damaged product as they may be required for a shipping claim.